Wednesday, December 05, 2001

The discussion on Digital-Eve Seattle this week (and other lists I'm on) has been the @home fiasco. I've modified by initial view that AT&T was the heavy -- it sounds like Excite was equally headstrong.

Perhaps this mess will lead to opening other ISPs to the cable delivery method -- but I'm not holding my breath.

At least AT&T's web site now has a link to a 1 December press release on its broadband page -- it's entitled "recent news" and as of this writing the release is 1 December. Of course, that release is NOT accessible from the "top" News Releases page.





Sunday, December 02, 2001

The big news this weekend is the disruption to many of my friends caused by the AT&T/Excite snafu. I call it a snafu because I firmly believe that AT&T brought much of this on themselves. Why did they not create a seamless fallback position? In Seattle, the AT&T spokesman said "1-10 days" to restore service on Saturday; in the Sunday paper, the spokesma said "5 days" to restore service.

And yet, the AT&T web site has broadband info just as though nothing had happened. Incredible. And why isn't that false advertising?